Procedures for Evaluation of Service Quality and Effectiveness

Client feedback constitutes an important part of our continuing growth and service. Services provided by Direct Access Interpreting Services and its interpreters are evaluated either by feedback forms, which the interpreter leaves at the facility following the appointment, or by follow-up phone calls or e-mail questionnaires.

Confidentiality

Direct Access Interpreting Services abides by HIPAA policy on confidentiality of client privacy and information and strictly follows the existing federal and state laws and rules. Interpreters must sign a legal contract, which strictly forbids them from sharing or exposing any of the client’s information to colleagues or others. We mandate interpreters to continue their education in the area of confidentiality and other ethical standards as part of our training sessions.

Insurance Requirements

Direct Access Interpreting Services will provide if given contract any of required insurance policies: commercial general liability, workers compensation, and professional liability.

Cancellation Policy

Failure to cancel within 24 hours will require payment of two-hour.

Please fill in and submit the form below by describing the language requested in detail. We will  provide you  with an interpreter as soon as we process your request.